Service and Support

Growth has to be nurtured. And it’s everyone’s job at Cetera Financial Institutions to make it happen.

Your Transition

Our proven transition process allows for a seamless transfer. Our playbook includes a comprehensive communication and implementation plan to transition your program while minimizing risk and loss of production. Our dedicated conversion and implementation team, your source for guidance and support, strives to do most of the heavy lifting and keep you fully informed on progress so that your advisors can focus on servicing clients and sales.

Your Dedicated Team

Your Business Is Our Business

No matter what your vision for the investment program and its growth, your dedicated sales and service team is there to help make your path to it easier.

Your relationship manager and business consultant will serve as your quarterback to fuel growth and enable you to spend more time on your clients by aligning our resources with your goals. They will create an actionable step-by-step business plan to put your goals within easier reach, navigating you through every phase of execution, training your advisors and branch employees and serving as your guide to everything we offer.

Your dedicated sales and service team ensures personalized and proactive support. The team handles your advisors’ overall sales and operational needs and provides product guidance, making it easier for them to address clients’ goals and objectives.

Customized Business Plans

Work with your relationship manager to develop a detailed business plan tailored to your financial institution’s needs and aligned with our resources. Your relationship manager will draw on sales and revenue reports at the representative, branch and institution levels to track the program’s success against peer institutions. They will help design best practices that ensure you’re realizing the full potential of the program, and provide direct, onsite assistance with training for you, the financial professionals and staff.

Operations Support and the Resource Center

An effective mix of industry-experienced professionals and technology, our online resources enable services 24 hours a day, seven days a week so you can streamline your trade processing, clearing, and record keeping and deliver accurate and timely client statements. Our Resource Center can answer most of your questions immediately, taking ownership of any concerns you have until a resolution is reached. In addition to general questions, our Resource Center handles commission inquiries, technology questions, status updates, and escalated operational issues.

Comprehensive Support

Our specialists collaborate with you and draw upon a wealth of experience to understand your culture, assess your objections and meet your clients needs.

Relationship Manager

Sales Solution Specialist

Resource Center

Wealth Management Consultants

Advanced Planning Goup

Insurance Solutions Group

Retirement Solutions

Research & Due Diligence